MegaX Support

ORDERS

How do I place an order?

START SHOPPING!
1. If you know what you're looking for, start shopping by selecting the product category at the top of the website: e.g. Home & Living, Cushions. If you have a specific product in mind or are unsure where to start, you can simply enter a key in the search box on the homepage.

2. Once you have found an item you want to buy, select the size (or other options) and click on the 'ADD TO CART' button.

3. You can then either continue shopping, or review the items in your shopping cart by clicking on shopping symbol at the top of the page.

4. Once you're happy with the items in your shopping bag, click 'CHECKOUT' to complete your order.

What payment methods do you accept?

We accept credit or debit cards (Visa, Master Card) via Paypal. Alternatively, you can checkout directly through your Paypal account. Please ensure you have adequate funds in your account. Local customers in Singapore can also make payment via bank transfer. For cryptocurrencies, MGX and BCH are accepted.

Why is a discount code not working?

If a discount code is not working, it might have expired or might be a technical error. If it is a technical error, contact us via email or live chat and the customer service officers will assist you.

I have received my order but one item is missing/faulty. What should I do?

If there is a faulty or missing product in your package, please e-mail us stating your name, order number and details of your missing or faulty product.

Where is my order confirmation?

As soon as you place an order, we will send an email confirmation to the email address you entered at checkout. If for some reason you did not receive an email, please check your spam folder or double check that you have entered your email address properly. If you still haven’t received it after 24 hours, please contact customer service.

SHIPPING & SELF-COLLECTION

What are your delivery options?

SINGAPORE
Normal Postage – Orders will arrive within 3-7 working days. Normal postage cannot be tracked. Registered postage is free for orders above SGD70, otherwise SGD1.5.

Registered Postage – Orders will arrive within 3-7 working days. This is a fully tracked service. Registered postage is free for orders above SGD70, otherwise SGD3.5.

Self Collection - Local orders can be picked up at any of our stores, free of charge. Self collect option can be selected at page checkout page. Click here for more information on self-collection.

SOUTHEAST ASIA
Registered Postage – Orders will arrive within 3-10 working days. This is a fully tracked service. Registered postage is free for orders above SGD150, otherwise SGD15.

AUSTRALIA

Registered Postage – Orders will arrive within 3-14 working days. This is a fully tracked service at SGD25 flat rate for standard, non-bulky items below 2kg.

INTERNATIONAL

Registered Postage – Orders will arrive within 3-14 working days.This is a fully tracked service at SGD30 flat rate for standard, non-bulky items below 2kg.


Please see our Shipping Page for exact delivery times and charges.

When will my order be shipped?

Most orders ship within 2 working days of purchase. Final shipping times may vary due to availability of merchandise and location. Orders are not shipped on the weekends or public holidays. We will contact you to let you know if there is a delay in your order.

Where is my order shipping from?

All orders are shipped from sunny Singapore!

Can I pick up my order instead of having it shipped to me?
If you are in Singapore, you can pick up your order from 2 of our stores, free-of-charge. Here's how!

- During step 2 of the checkout process, choose Self-collection as the shipping method and select the store of your choice. This will omit any shipping costs.

- Once the order is placed, please wait for a separate email confirmation that your order is ready for pickup.

- Bring your order confirmation and a photo ID to the store to pick up your order. Orders will be held for 30 days.
Why haven't I heard back about my order? Has it been shipped?
Online orders are processed and shipped 9am to 6pm, Monday through Friday, but not during weekends or major holidays. Orders placed after 6pm during the weekday, or during weekends or major holidays will be processed the next business day. Please be patient with us! :-)
How can I track my order?
If you have selected Registered Postage, you will receive an email with order and tracking information once your order has been shipped. You can then click on the tracking number in the email to track your parcel location.
My parcel got lost in transit / held at customs. Can I get a refund?
Local Orders
Normal Postage is a non-trackable postage service. If you would like reassurance and the ability to track your parcel's location, please be advised to select Registered Postage at the checkout page. MegaX cannot be held responsible for lost mail via Normal Postage and will not grant refunds of any kind. However, if you have selected delivery via Registered Postage and am unable to track the parcel, please contact customer service immediately so we can assist you.

International Orders
Every country has its own shipping rules and regulations that restrict certain items. Please take some time to refer to the list of items restricted by your country before placing your order. If you decide to refuse a shipment, MegaX will not grant refunds of any kind. MegaX cannot be held responsible for packages held in customs or for any customs duties owed.

RETURNS & EXCHANGES

Can I make an exchange?
If you need to exchange an item, please email hello@megax.io so we can arrange for you to head down to our retail outlets to do the exchange.

For international orders, please contact our customer service team regarding any exchange requests.

We cannot authorise exchanges for food, underwear, skincare products, books or magazines (unless there is a manufacturing defect)

Exchanges are accepted within 7 days of the date of receipt (may be extended during holiday seasons, and under case-by-case consideration) Returned items must be in perfect, unused condition and in their original packaging. We cannot accept an item that is not in perfect condition, so please contact us immediately if you are considering a return - No exchanges or refunds are given on any SALE ITEMS. They are final sales.

Note: All refunds are done ONLY via issuance of store credits.

Can I return the item to you and receive a refund?
We offer free returns within 7 days for defective items purchased from us- either a manufacturing defect or damage caused by delivery.

Please email the following information to hello@megax.io for us to review and expedite the return process:
1. Photo of the defect(s) within 7 days from receipt of delivery/collection,
2. Your order number

The refund will be credited to you via the same credit card used to make the payment, bank transfer or store credits, whichever you prefer.

GENERAL

How do I contact customer service?

If you cannot find the answer to your question here in the FAQ page, please head over to our Contact Us page.
Do drop us an email or have a live chat with one of our very friendly customer service representative. 

How do I subscribe to your newsletter?

You can subscribe to our newsletter at the website footer. Subscribers will receive exclusive discounts and early access to sales! ;-)

Do you have a showroom?

We currently have 7 retail outlets. Visit us there if you're looking to try, feel and see the items in real life.
Our stores do not carry all items available on our website- so to be safe, drop us an email, Facebook message or chat with us directly to check before heading down.
Our store addresses can be found here.

Are you guys hiring?

We're always on the lookout for talented individuals to join us in our mission of providing a platform for independent brands. You can check out our careers page for more information on job vacancies.

How do I sell my products on MegaX?

If you would like to join our community of over 400 brands, please reach out to us directly at business@megax.io.

MGX

What is MGX?

MGX is a token and cryptocurrency that is both spendable and transactable. Today, it can be used on our retail network, Megaxstore. We are currently working towards integrating this payment method into other retail networks.

MGX is based on the Ethereum platform -- Ethereum being the world’s largest, leading smart contract blockchain. Ethereum was specifically chosen as it offers an efficient balance of speed and token liquidity.

How do I pay using MGX?

You will require a cryptocurrency wallet, specifically My Ether Wallet (MEW), to perform any transactions using your MGX tokens. Please refer to the infographic here for the steps on how to make your payment.

How do I get My Ether Wallet (MEW)?

You may create your wallet at https://www.myetherwallet.com/

For security reasons, please ensure to bookmark the URL, as there are other websites with similar URLs that intend to get hold of your private key and funds. Also ensure that “MYETHERWALLET LLC [US]” appears to the left of the main URL. Once in the website, create your wallet by keying in a secure password. A private key will then be generated. This private key allows you to access your wallet. You are encouraged to print out your private key and store it in a safe place. Do not share this with anyone.

We are working towards developing a secure MGX wallet which will allow ease of transaction of MGX tokens, and the purchase of more MGX tokens.

How do I buy more MGX tokens?

MGX tokens were previously made available during the Initial Token Sale (ITS) in September 17’. As the sale is now closed, you will be able to obtain it from our store at https://megaxstore.com/products/megax-token-e-card , or on an exchange where we have the token listed.

Below are the exchanges where you can find MGX tokens.

https://www.cryptopia.co.nz/
https://etherdelta.com/

What other crypto-currencies do we accept?
Apart from MGX, we also accept:

Bitcoin Cash (BCH)
Where can I find more information about MGX?
For more information on MGX related matters, please visit:

https://static1.squarespace.com/static/59898698914e6b1524b88d5d/t/59dc4cb6ccc5c553117055c9/1507609829418/MEGAX+WHITEPAPER+FINAL.compressed.pdf .

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